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Privacy Policy
Effective Date: 14/07/2025

1. Who We Are

This Privacy Policy applies to Sparkling Oven and Carpet Cleaning ("we", "our", or "us"). Our head office is located at:

Sparkling Ovens and Carpets

Office 1, Technology House

9 Newton Place

Glasgow

G3 7PR
Phone: 07368537931

We are committed to protecting your privacy and ensuring the security of your personal information.

2. What Data We Collect

We collect and process the following types of personal data:

  • Name

  • Email address

  • Phone number

  • Home address (for service delivery)

  • Booking information (date, time, services requested)

  • IP address and device/browser data

  • Social media identifiers (if contacting us via Facebook or WhatsApp)

3. How We Collect Your Data

We collect data through:

  • Website forms and bookings

  • Facebook Messenger and WhatsApp

  • Wix website interactions

  • Analytics and tracking technologies (Meta Pixel, Stape.io, Google Tag Manager)

  • Email or phone communication

4. Why We Collect Your Data (Legal Basis)

We use your data for the following purposes:

  • To provide services (contractual necessity)

  • To send confirmations, updates, or receipts (contractual necessity)

  • To respond to enquiries (legitimate interest)

  • To send marketing updates with your consent

  • To analyse website performance and user behaviour (legitimate interest)

5. Who We Share Your Data With

We share your data with the following third parties, only when necessary:

  • Wix (website host)

  • Facebook/Meta (advertising and messaging)

  • WhatsApp (communications)

  • Stape.io (Meta Conversion API integration)

  • Google (analytics)

  • CRM and booking systems

All third parties are GDPR-compliant or operate under equivalent protections.

6. How Long We Keep Your Data

We retain your personal data for:

  • Customer records: up to 6 years (legal and accounting obligations)

  • Marketing contacts: until you unsubscribe or withdraw consent

  • Analytics data: typically 26 months (Google default)

7. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Withdraw consent for marketing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at cleaning@sparklingoven.com.

8. Cookies

Our website uses cookies to:

  • Improve your browsing experience

  • Provide personalised ads

  • Track user interactions

You can customise or reject cookies using the banner provided. Full details are in our [Cookie Policy].

9. Data Security

We use:

  • Secure (HTTPS) hosting via Wix

  • Access-restricted CRM systems

  • Regular backups and monitoring

  • Server-side event tracking via Stape.io for better data control

10. International Transfers

We do not knowingly transfer personal data outside of the UK or EEA unless protected under recognised data transfer safeguards.

11. Updates to This Policy

We may update this policy to reflect changes to laws, technology, or our services. The latest version will always be available on our website.

Contact Us
For any questions about this policy or your personal data, email us at cleaning@sparklingoven.com.

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