Privacy Policy

Last updated: 21/09/2025

Sparkling Oven & Carpet Cleaning (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website, make a booking, or contact us.

1. Information We Collect

We may collect the following personal information:

Name, address, email address, and telephone number
Booking details (service type, date, property address)
Payment details (processed securely via our payment provider; we do not store card details)
Any information you provide when contacting us

2. How We Use Your Information

We use your information to:

Provide and manage your booking
Process payments securely
Send booking confirmations, reminders, and service updates
Respond to enquiries, complaints, or refund requests
Meet legal, regulatory, and accounting obligations
Improve our services and website

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contract – to fulfil your booking or provide a quote
Consent – if you opt into marketing communications
Legal obligation – to comply with UK law and financial regulations
Legitimate interests – for business administration and service improvements

4. Sharing Your Information

We do not sell your data. We may share your information with:

Trusted service providers (e.g. payment processors, IT providers)
Delivery partners (if materials or equipment need to be shipped)
Regulatory authorities, if required by law

5. Data Retention

We keep your personal information only as long as necessary for the purposes described in this policy, usually up to 6 years to comply with tax and accounting obligations.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request corrections to your data
Request deletion of your data (where legally permitted)
Object to processing or request restriction of use
Request a copy of your data in a portable format

To exercise these rights, contact us at cleaning@sparklingoven.com.

7. Cookies

Our website may use cookies to improve functionality and user experience. You can control cookie settings through your browser.

8. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, or alteration.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Sparkling Oven & Carpet Cleaning
Office 1, Technology House
9 Newton Place
Glasgow
G3 7PR
Email: cleaning@sparklingoven.com

If you are not satisfied with our response, you have the right to complain to the UK Information Commissioner’s Office (ICO): www.ico.org.uk.